Just received this email from Amazon:
We noticed that you experienced poor video playback while watching the following rental(s) on Amazon Video On Demand:
We’re sorry for the inconvenience and have issued you a refund for the following amount(s):
While Amazon Video On Demand transactions are typically not refundable, we are happy to make an exception in this case. This refund should be processed within the next 2 to 3 business days and will appear on your next billing statement for the same credit card used to purchase this item.
It’s easy for digital companies to do this, but they often don’t. It’s harder for brick-and-mortar companies to do this, and they should figure out how.